Terrell Harris

5744 Oak crest drive

St. Leonard, MD 20685

 (410) 449-9302

Email: Ttreal30@aol.com

 

SUMMARY

Seeking a challenging Field Technician position with a growing organization. Strong background in problem-solving network equipment.

 

SUMMARY OF SKILLS

·   Excellent analytical and problem solving skills 

·   Ability to quickly analyze and logically troubleshoot defective equipment

·   Excellent written and oral communication skills

·   Ability to work independently and as a team-player

·   Ability to work flexible hours

·   Proficient in using Microsoft office software

·   Provide excellent customer service

 

WORK EXPERIENCE

Security Technician

Mastec Inc.-Columbia, Maryland

Sept. 2015-Present

·  Sales of wireless security equipment

·  Provided and designed specific customer premise surveys

·  Installation and servicing of wireless security system

·  Promote superior customer satisfaction by

·  Actively participating in individual and team efforts to complete

·  Dedication and problem solving, making me as a Technician more effective to deliver the highest level of quality service

 

Verigent LLC-Mooresville, North Carolina

August 2013-August 2015

·   Troubleshoot, diagnose, repairs, replace, and upgrade components to wireless equipment

·   Install and program equipment

·   Work in tight spaces including, attics and crawl spaces

·   Work in extreme weather conditions including precipitations and temperature variations

·   Ability to troubleshoot problems effectively and efficiently in a timely manner

·   Perform other duties that are assigned by management

 

Clearwire Inc.-Rockville, Maryland

January 2008- November 2010

·  Installed and configured multiple different microwave radios and devices that transported backhaul for the 4G Wimax network.

·  Coordinated and performed maintenance of cell sites which involves the emergency generator, batteries/power equipment, the AC units, microwave dishes, antennas, towers, locks and fences and coax cabling.

·  Provided field support for new cell construction in the following areas: on site supervision, equipment delivery coordination, path alignment coordination, equipment installation, new cell site turn up, and cell site optimization

·  Responded to emergency maintenance call outs to troubleshoot customer impacting network issues

 

Sprint/Nextel Corp. - Columbia, Maryland

Jan 2007- Dec 2008

·  Configured IP address protocols for remote access on Radio frame networks (RFN) MC Series IDEN base stations

·  Performed EVDO REV A system upgrades to lucent CDMA base stations

·  Performed Software upgrades on RFN MC Series IDEN base stations

·  Installed, Tested and Troubleshot T1 circuits using JDSU and T COMM test equipment

·  Maintained as many as 62 IDEN and CDMA cell sites throughout the Washington DC metro area

·  Upgraded Capacity and configuration of critical IDEN and CDMA cell sites in preparation for the 2009 Presidential Inauguration

·  Troubleshot and resolved customer complaints concerning technical problems with the system

·  Maintained cellular radio equipment by correctly aligning frequencies with test equipment. -Tested for faulty components, repairing or replacing as necessary, and took radio measurements to ensure appropriate signal strength or quality

·  Installed and Configured IP address protocols on Proxim 5.8 GHz microwave radio systems

·  Made frequent field visits and assured that all facilities are clean, functioning properly, alarmed properly and measures were being taken to correct any deficiencies

 

Satellite Technician-Waldorf, Maryland

August 2011-July 2012

·   Installed and repaired Dish Systems

·   Ensured excellent and safe Service to all customers

·   Maintained inventory reports and other necessary formalities

·   Handled all customer complaints and provided solutions

·  Troubleshot defective system components

To resolved any fault in satellite product

Education

1994-1998: Northern High School: (High School Diploma)

1999-2001: Calvert community college (2yrs) (Communications)

2001-2015: Various safety courses (work place, customer premises, driving, emergency)

Presently

Accomplishments, Certification and Completion:

2001

·  Comcast safety policies, Customer service, ladder handling, Pole climbing,

·  Defensive driving, Aerial lift, confined space qualifications

·  Coaxial cable connector qualifications 

2002

·  Secret Clearance, fiber optical, IR, BNC connector qualifications

2004

·  Quality control and restoration, Flooded Coax cable qualifications 

2007

·  Sprint/Nextel safety policies, Driving course, Anritsu site master course

·  Agilent spectrum analyzer training course, IDEN, CDMA cell site fundamentals

·  Course, Cat5, Cat5E, Cat6

2008

·  Integral member of the first (4G) XOHM WIMAX team that

·  Built and launched the BAWA market, Clearwire safety policies

·  Advanced Dragonwave Microwave training, Ceragon, Orthagon,

·  Eband, Redline, Cat5, Cat5E, Cat6

2009

·  Wireless connector training course (PPC)

 2010

·  Direct Satellite safety training, Driving training, ladder, customer service and coaxial

·  Connector qualifications  

2011

Maryland Police Training Commission

·  Firearms Safety

2014

Maryland Natural Resources Police Education Program

·  Firearms Safety and Safe Hunting Practices

 2015

·  Work Place and Vehicle safety training

·  Driving training, ladder, customer service

2016

National Security Training Academy

·  DCJS

·  Private Security Service registration, Electronic Security Core Subjects

·  Electronic Security Sales, Electronic Security Technician, Locksmith

 

 

References

Available upon request